Who we are
Our website address is: https://www.entrad.co.uk. The website is operated by Entrad UK Ltd, a company registered in England and Wales. You can contact us regarding data privacy via email at info@entrad.co.uk or by phone at 024 7718 1571.
What personal data we collect and why we collect it
Contact & Quote Forms
When visitors fill out a form on our website to request a quote or information regarding our security doors and services, we collect the personal data provided in the form fields. This typically includes your name, business name, phone number, email address, and project requirements. We use this information solely to process your inquiry, provide accurate quotes, or fulfill contractual agreements.
Comments and Media
If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it (their privacy policy is available at https://automattic.com/privacy/).
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included, as website visitors can download and extract this location data.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience so you do not have to fill in your details again. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
We also utilize standard analytics cookies (such as Google Analytics) to anonymously track visitor behavior, traffic patterns, and website performance to help us improve user experience.
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g. videos, maps, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Lawful basis for processing data
Under the UK GDPR, we process your personal data under the following legal bases:
- Contractual Necessity: To fulfill quotes, process sales orders, and carry out security door installations.
- Legitimate Interests: To respond to customer inquiries, maintain our website’s technical security, and monitor business performance.
Who we share your data with
We do not sell, rent, or trade your personal data to third parties. To run our operations, data may be securely processed by core service providers, including our secure web hosting platform, internal CRM/email communication tools, and delivery or installation partners when necessary to complete your physical door installation.
Additionally, visitor comments may be checked through an automated spam detection service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website (if any), we store the personal information they provide in their user profile.
Data submitted through contact and quote forms is retained for a period necessary to manage your inquiry. For successfully completed commercial projects, certain customer account details are retained longer to comply with statutory UK financial accounting laws, tax records, and structural product warranties.
What rights you have over your data
Under UK data protection law, you have significant rights regarding your data. If you have an account on this site, have left comments, or have submitted inquiries to us via our online forms, you can request:
- An exported file of the personal data we hold about you.
- That we correct any inaccurate personal data.
- That we erase any personal data we hold about you (excluding data we are legally obligated to keep for administrative, statutory tax, legal, or safety verification purposes).
If you wish to exercise these rights, or if you believe your data has been handled incorrectly, please contact us directly. You also retain the right to lodge an official complaint with the UK Information Commissioner’s Office (ICO).